Terms and Conditions
1. Identification of the owner and the accommodation
In compliance with Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce (LSSI-CE), and with the applicable sector-specific regulations on tourism in Catalonia, the following details are provided:
Activity holder: Mª AMPARO PAGES PINSACH
NIF: 40426876Y
Address: BASEIA 2
Contact email: [info@cannavata.com](mailto:info@cannavata.com)
Contact telephone: 687 44 71 47
The accommodation covered by these Terms and Conditions consists of rural tourism establishments, duly registered in the Tourism Register of Catalonia of the Directorate-General for Tourism of the Generalitat de Catalunya, with the following registration numbers:
- Can Navata – Registration no. PG 00134. Maximum capacity: 13 people.
Cal Amparo, also marketed under the name Can Navata Petit – Registration no. PG 00600. Maximum capacity: 5 people.
- Can Navata Gran – Joint booking option for the two previous accommodations, Can Navata + Cal Amparo. Combined maximum capacity: 18 people.
- The authorised maximum capacity must be strictly observed. Exceeding this limit entitles the owner to terminate the contract immediately, without any right to reimbursement of the amounts paid.
2. Purpose
These Terms and Conditions regulate the contracting by the client, hereinafter “the guest”, of the temporary accommodation services provided by the owner at the houses Can Navata and/or Cal Amparo, as well as the economic, operational and legal conditions applicable to the stay.
The contract is concluded when the guest makes the payment of the booking deposit indicated in section 3, at which point it is understood that the guest has read, understood and expressly accepted these Terms and Conditions.
3. Booking and payment
To formalise the booking, the guest must pay a booking deposit equivalent to 25% of the total amount of the stay. This amount is considered a payment on account and is deducted from the final price.
The accepted payment methods are: bank transfer, Bizum and cash. In accordance with Article 18 of Law 11/2021, cash payments between a professional and a private individual residing in Spain may not exceed 1,000 euros.
The booking is not considered confirmed until the owner has sent confirmation by email. The remaining amount must be paid according to the conditions communicated with the booking confirmation.
All prices are stated including VAT and also including the tourist tax, Tax on stays in tourist establishments, IEET, unless expressly stated otherwise.
4. Damage deposit
Upon arrival, the guest must provide the owner with a deposit as a guarantee for possible damage, breakages or extraordinary cleaning, for an amount equivalent to 25% of the price of the stay. The percentage coincidence with the booking deposit is purely numerical: these are two different and independent amounts.
The deposit will be returned to the guest within a maximum period of 48 hours from departure, by bank transfer or Bizum, once the property inspection has been carried out. If damage, missing items or extraordinary cleaning are detected, the corresponding amount for repair, replacement or service will be deducted from the deposit, with prior communication to the guest and justification of the charge.
If the amount of the damage exceeds the value of the deposit, the guest remains obliged to pay the difference.
5. Arrival and departure, check-in and check-out
Arrival, check-in: from 5:00 p.m.
Departure, check-out: until 11:00 a.m.
Any early check-in or late check-out is subject to availability and requires prior agreement with the owner. Currently, these services do not involve any additional cost, without prejudice to the owner’s right to modify this condition with the appropriate prior notice.
6. Cancellation policy
All cancellations must be communicated to the owner in writing, by email. The financial consequences are as follows:
- Cancellation more than 30 days before the arrival date: refund of 100% of the amounts paid.
- Cancellation between 30 and 15 days before arrival: refund of 50% of the amounts paid.
- Cancellation between 15 and 7 days before arrival: refund of 35% of the amounts paid.
- Cancellation less than 48 hours before arrival or no-show: no refund. The full booking amount will be charged.
Early departure by the guest, once the stay has begun, does not entitle the guest to any refund for unused nights.
Force majeure. When the cancellation is due to duly proven force majeure, the guest may request a change of booking dates, retaining the amount already paid, subject to the availability of the accommodation.
Cancellation by the owner. Amounts paid will not be refunded if the booking must be terminated by the owner as a result of improper use of the accommodation or the property by the guest, or due to the necessary intervention of the competent authority to proceed with eviction.
7. Rules of use of the accommodation
The guest undertakes to comply with the following rules:
Smoking is prohibited inside the property.
Parties and events are not permitted without the owner’s prior written authorisation.
Beds may not be moved, and bed linen or towels may not be taken outside the property.
Night-time quiet hours: from 11:00 p.m. to 7:30 a.m. During these hours, noise levels must be kept compatible with the rest of neighbours and other guests.
The maximum contracted and registered occupancy for each accommodation must be respected at all times, section 1.
The property must be left in the same condition in which it was found. Rubbish must be taken to the indicated point and the barbecue must be left clean.
The pool rules indicated on the sign located at the entrance to the bathing area must be followed. Use of the pool is the sole responsibility of the guest; minors must be supervised by an adult at all times.
7.1. Pets
Pets are allowed with prior authorisation from the owner, with a maximum of 2 animals per booking.
The applicable cost is €12 per animal per night.
Animals must never be left alone inside the property.
The guest is responsible for any damage or nuisance caused by the animals to the furniture, the property or third parties.
8. Additional services and rates
The services that the guest may contract or use additionally are governed by the following rates:
Extra bed: €30 per night.
Cot: free of charge.
Early check-in: free of charge, subject to availability and prior agreement.
Late check-out: free of charge, subject to availability and prior agreement.
Electric vehicle charging point: €0.25 per kWh consumed.
Pet: €12 per animal per night, section 7.1.
Final cleaning: free of charge when the property is handed over in normal conditions of use requiring only basic cleaning. If the accommodation is handed over in conditions requiring extraordinary or deep cleaning, a charge of €20 per hour will be applied, with justification provided to the guest.
All the above rates include VAT.
9. Guest obligations and use of the property
The guest undertakes to:
Use the accommodation and its facilities exclusively for lawful purposes and tourist accommodation, keeping them in good condition.
Immediately notify the owner of any damage, defect or missing item detected, both upon arrival and during the stay.
Be financially liable for damage caused, either by the guest or by the people accompanying them, to the furniture, equipment, property or third parties.
Allow the owner or authorised staff access to the accommodation for maintenance or safety matters, with reasonable prior notice.
10. Liability
The owner is liable for any damage that may be caused to the guest under the terms established by the current consumer and user regulations. In particular, the owner is not exempt from liability in cases of wilful misconduct, gross negligence, negligence or breach of essential obligations, nor in those cases where the applicable legislation imposes direct liability.
Within this scope, the owner is not responsible for:
Accidents, injuries or illnesses that the guest or their companions may suffer during the stay when attributable to improper use of the facilities or to their own conduct.
Loss, theft or deterioration of personal or valuable items that the guest has brought into the accommodation.
Temporary interruptions of supplies, water, electricity, internet, etc., due to causes beyond the owner’s control and not attributable to the owner.
Events arising from force majeure, understood as any unforeseeable or unavoidable event beyond the owner’s reasonable control, natural disasters, pandemics, acts of the authorities, widespread service interruptions, etc.
Insurance. The owner has taken out a civil liability insurance policy with the company Mapfre. The insurance covers the owner’s civil liability and does not cover the guests’ personal belongings or their own personal civil liability. The guest is advised to take out travel insurance, at their own expense, to cover unforeseen events during the stay.
11. Data protection and traveller registration
The personal data provided by the guest in the context of the booking and stay will be processed by the owner as data controller, for the purposes of managing the booking, invoicing, complying with legal obligations, including tax obligations and those arising from the documentary registration of travellers, and customer service.
Communication of data to the Ministry of the Interior. In compliance with Royal Decree 933/2021, of 26 October, establishing the obligations for documentary registration and communication of information by natural or legal persons carrying out accommodation and motor vehicle rental activities, the owner is obliged to collect certain identification data from all guests over 14 years of age and to communicate them to the SES.Hospedajes system of the Ministry of the Interior.
The legal basis for processing is compliance with legal obligations, Article 6.1.c of Regulation (EU) 2016/679, GDPR, and the performance of the contract entered into with the guest, Article 6.1.b of the GDPR.
The data will be kept for the legally required periods. The guest may exercise the rights of access, rectification, erasure, objection, restriction and portability by contacting the email address indicated in section 1, and may also file a complaint with the Spanish Data Protection Agency (www.aepd.es).
For more detailed information on data processing, the owner’s Privacy Policy may be consulted, available at the guest’s request.
12. Complaint forms and dispute resolution
In accordance with Decree 121/2013, of 26 February, regulating official complaint, claim and report forms in consumer relations, the owner has official complaint forms available to the guest.
The consumer guest may first address any complaint to the contact email indicated in section 1. They may also contact the Catalan consumer agencies and the competent public bodies.
European online dispute resolution platform. In the case of contracting by electronic means, the guest may file a complaint through the European Commission’s online dispute resolution platform, available at: (https://ec.europa.eu/consumers/odr).
13. Applicable law and jurisdiction
These Terms and Conditions are governed by Spanish law, with particular application of Catalan regional regulations on tourism and consumer matters, and specifically by:
- Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users (TRLGDCU).
- Law 13/2002, of 21 June, on tourism in Catalonia, and its implementing regulations.
- Law 22/2010, of 20 July, on the Consumer Code of Catalonia.
- Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018, of 5 December, on personal data protection and guarantee of digital rights.
When the guest has the status of consumer or user, jurisdiction shall correspond to the courts and tribunals of the consumer’s domicile, in accordance with Article 90.2 of the TRLGDCU. In all other cases, the courts and tribunals of Figueres shall have jurisdiction.
14. Acceptance
Payment of the booking deposit by the guest entails the reading, understanding and express acceptance of these Terms and Conditions in their entirety.
The owner will provide the guest with a copy of this document together with the booking confirmation, in order to guarantee its availability and consultation at any time.
Last updated: 24/04/2026
**Translation notice:** This text is an automatic translation generated with artificial intelligence. The reliable and legally valid text is the original Catalan version.